Meet Kerri Macpherson and get a brief overview of her career at Disney and cover how she’s currently serving members at the DVC Rental Store. Kerri started her 20+ year Disney career as a Disney College Program recruit. Her first job (and toughest job to date) was selling Mickey Bars in front of Cinderella’s castle on the corner of Main Street. From there, she went on to be a reservation specialist for Disney Cruise Line, became a recruiter for the Disney College Program, went on to be a Disney Ambassador, DVC guide, and sales manager for Club 33. Kerri was part of the 27,000 member layoffs in the pandemic. DVC Rental Store hired her as a brand ambassador and she shares some of the latest news from DVC Rental Store.
Nick Cotton joins the show to return to the parks, unique opportunities we have to enjoy the parks during COVID, deals on discounted DVC points, and an update on the DVC rental and resale markets.
Dan Cockerell, former VP of Magic Kingdom, joins the show to discuss his career at Disney, answer My DVC Points Community member questions, and discuss his new book, “How’s the Culture in Your Kingdom?”
In this episode, Chad chats with Marla E, the instructor for DVC Painting With A View. Marla shares information about this hidden gem of an experience for members, and she encourages everyone to try it! This episode is part of the Blue Card Benefits series, where we celebrate all of the offerings that Disney Vacation Club offers members who purchase their membership directly from Disney!
DVC Members love staying in deluxe accommodations close to the magic of the theme parks, but sometimes we want to try some new Disney experiences! Members can use their points towards Disney Cruises, Adventures by Disney, and stays at non-DVC resorts, but this is not always the most valuable way to use them. That’s where Anthony and the team at DVC Rental Store come in! In this episode, Anthony talks about how DVC members can leverage their points through the rental market to make their vacation dreams – and those of other families – come true.
065 Creating Vacation Memories, Prioritizing Family Time, and Excellent Customer Service with Humberto Santos from DVC Resale Market
Humberto Santos from DVC Resale Market shares his experience helping families create vacation memories as a Vacation Guide for Disney Vacation Club, how his transition to the team at DVC Resale Market helped him put family first, and why he believes excellent customer service is key!