Humberto Santos from DVC Resale Market shares his experience helping families create vacation memories as a Vacation Guide for Disney Vacation Club, how his transition to the team at DVC Resale Market helped him put family first, and why he believes excellent customer service is key!
Three Disney Princesses join Chad on a journey as we get Bougie in the Bungalows! First time guest Melissa, Debbie from Vacation Club Loans, and Marissa from DVC Resale Market as we explore the most point expensive accommodations in all of DVC.
Derek and Marissa are currently working as guides with DVC Resale Market. Like all of the other guides at DVC Resale Market, they were once direct guides. Derek and Marissa recap their 10+ years of friendship on the show and provide a great insight into working for DVC, working on the cruise ships. A lot of members prefer buying DVC on the cruises. There’s quite a bit of buzz in the DVC community that the cruise ships offer better discounts. In this episode, we take a quick trip backstage and talk with two former guides as they recap their history with DVC, Disney Cruise Line and their transition to DVC Resale Market.
Have you ever wondered how a DVC guide spends their points? Realistically, DVC is their job. What do they do to get away from work yet create magical vacation memories for their own families? Shortly after Andy Berry joined DVC as a member, he joined the DVC sales team as a guide. Earlier this year, he transitioned over to DVC Resale Market. In episode 029, Andy shares his DVC story and we get a glimpse of how a DVC guide’s family utilized their DVC points. Join in to learn about RCI, cruises, and Adventures by Disney.